General terms and conditions of sale

Our sales are subject to these general terms and conditions, which take precedence over any other stipulation issued by the buyer. Any order sent by the buyer implies his unreserved acceptance of these general terms and conditions of sale.

Orders

Orders placed via the website are binding on the purchaser as soon as the order is accepted by the purchaser on the website. The information, photos and graphics in the catalogues are for information purposes only and are not binding on the merchant. Once the Customer has registered his/her order, he/she is deemed to have accepted the prices, volumes and quantities offered for sale and ordered with full knowledge of the facts and without reservation.

Prices

The selling prices of the products are those in force at the time the order is registered, excluding transport costs. The sale prices of products may be modified at any time by the occurrence of external events.

Shipping costs are payable by the Customer and are invoiced in addition to the price of the products according to the amount of the order. Shipping costs will be indicated when the Customer places the order.

Payment

Unless otherwise stipulated, products are payable when ordered. Any sum paid by the Customer prior to delivery of the product constitutes a deposit on the sale price definitively due by the Customer.

Penalties of an amount equal to the bank base rate plus 3 points are automatically applicable to amounts unpaid at the end of a period of 10 days following the invoice date or from the notification of the rejection of bank payment for any other means of payment. Delivery of any new order may be suspended in the event of late payment of a previous order.

Delivery

Delivery is deemed to have taken place when the product is made available to the Customer. It is the Customer's responsibility to check shipments on arrival and to make any reservations or complaints that appear justified. If the products delivered do not comply in nature or quality with the specifications indicated on the delivery note, the Customer must, on pain of forfeiture, make any complaints within eight (8) days of delivery.

Retention of title

The seller retains full ownership of the products sold until full payment of the price, including principal, costs and taxes.

The transfer of risks relating to the product will take place when the product ordered is handed over to the carrier. It is therefore the Customer's responsibility to take out insurance, at their own expense, to cover all risks, particularly damage and loss.

Guarantees

The products sold are covered by a manufacturer's warranty. Excluded from this guarantee are all products modified or repaired by the purchaser or by any other person not expressly authorised by the seller, as well as all products covered by a specific assistance and maintenance contract.

Any return of the product under the aforementioned guarantee must be subject to prior agreement by the seller. To this end, the purchaser shall contact the seller's after-sales service by formulating his/her request by e-mail. If the product is found to be defective, the seller will send the buyer a product return number. The defective product must be returned in its original packaging and accompanied by the returns number provided by the seller. All costs and risks associated with the return of the product shall be borne by the purchaser.

Liability

The seller may not be held liable in any way whatsoever for indirect damage. In the event of direct damage, the seller's liability is limited to a maximum amount of 520 euros.

Attribution of jurisdiction

These general terms and conditions of sale are governed by French law. The Paris Commercial Court shall have exclusive jurisdiction over any disputes arising between the seller and the buyer in connection with this contract.

Personal data

SA Parc de Branféré reserves the right to collect personal information about you. This information is required to process your order and to improve the services and information we send you.

This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.

In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, rectify and object to personal information and data concerning you, directly on the website.

Information Technology and Civil Liberties

Pursuant to the French Data Protection Act of 6 January 1978, the Customer has the right to access and rectify any data concerning him/her that is held by the merchant.

We are committed to ensuring that the collection and processing of your data, carried out from the branfere.qweekle.com website, complies with the General Data Protection Regulation (GDPR) and the French Data Protection Act. This Policy informs you about the way in which Branféré, its subcontractors and any partners process your personal data. This Policy applies in particular to customers and users of Branféré offers and services. It may be supplemented by specific information brought to the user's attention in relation to a particular offer or service.

COOKIES

A cookie is a small computer file, a tracer, which is deposited and read, for example, when you visit a website. The use of these tools is subject to your consent if they are not strictly necessary for the operation of the site concerned.

FORMS AND TELESERVICES

Each form or teleservice limits the collection of personal data to what is strictly necessary (data minimisation) and indicates in particular:

- The purposes for which the data is collected;

- Whether this data is obligatory or optional for the management of your request;

- Who will be able to access it (in principle only Branféré, unless it is specified on the form that it will be passed on to a third party for the purposes of managing your request);

- Your rights in terms of personal data protection and how to exercise them with the CNIL.

The personal data collected within the framework of the services offered on ecole.branfere.com are processed according to secure protocols and allow Branféré to manage the requests received in its IT applications.

WHAT ARE YOUR RIGHTS?

All individuals have the right to access, rectify and delete their personal data. They may request the portability of their data. You also have the right to object to the data being processed or to request that it be restricted. You may also issue instructions concerning the retention, deletion or communication of your personal data after your death.

Rule specific to telephone canvassing: all consumers can register free of charge on an opposition list called ‘Bloctel’ so that they are no longer canvassed by telephone by a professional with whom they have no current contractual relationship. Consumers can register on the www.bloctel.gouv.fr website or by post addressed to : Société Opposetel, Service Bloctel, 6, rue Nicolas Siret - 10 000 Troyes - France.

HOW TO EXERCISE YOUR RIGHTS?

For any information or to exercise your rights regarding the processing of personal data managed by Branféré, you can contact us by email at the following address: contact@branfere.com. You can also contact us by post, signed and accompanied by a copy of an identity document, at the following address

Branféré - For the attention of the Data Protection Officer (DPO)
Parc de Branféré - 56190 LE GUERNO - Morbihan

If you do not receive an adequate response, you may lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), the supervisory authority responsible for ensuring compliance with personal data protection obligations in France.

PURPOSES OF PROCESSING YOUR PERSONAL DATA

Branféré only processes personal data for specific, explicit and legitimate purposes. Branféré does not process this data in a way that is incompatible with these purposes. To this end, the purposes pursued by Branféré are as follows:

- Processing of data from the registration form. The collection, transmission and recording of data for registration on our online ticketing service (management of registrations and sending of reply e-mails).

- Management of orders and customer relations. Branféré needs information about you to manage your orders and their follow-up (e.g. deliveries), invoices, accounting and in particular the management of customer accounts, customer relations such as satisfaction surveys, the management of complaints and after-sales service.

- Payment of your orders and payment details. When you pay on our site, your payments are secure. When you pay for an order, the card used for payment is kept for the time required for the transaction and then for several months after payment in order to guarantee proof of the transaction and to combat payment card fraud.

- Customer knowledge and site audience statistics. Branféré may use data to better understand its customers or for statistical purposes to analyse the activity of our site and improve the services we offer.

- Sending messages by email. Once your account has been created and if you have not objected, you may receive information and offers from us by electronic communication (email). We measure the opening rate of our electronic mailings in order to tailor them to your needs.

 WHAT DATA IS PROCESSED?

Branféré only processes data or a category of data if it is strictly necessary for the intended purpose. We collect and process in particular: surname, first name, address, email address, password, telephone number, IP address, connection data and browsing data, order history. The compulsory nature of the data is indicated at the time of collection by an asterisk.

WHO WILL RECEIVE YOUR DATA?

The data collected is intended for the site's internal departments and its subcontractors. The data processed may also be transmitted to the competent authorities, at their request, as part of legal proceedings, as part of legal investigations and requests for information from the authorities or in order to comply with other legal obligations.

IS YOUR DATA PROCESSED OUTSIDE THE EU?

The data collected may be processed outside the European Union. In this case, Branféré takes the necessary steps with its subcontractors and partners to guarantee an adequate level of protection for your data, in full compliance with the applicable regulations. If the subcontractors and partners concerned are not members of the Privacy Shield agreement in the case of transfers to the United States of America, or are not located in a country whose legislation is considered to offer adequate protection, they will have signed the European Commission's ‘standard contractual clauses’ or will be subject to binding internal rules approved by the authorities.

HOW IS YOUR DATA SECURED?

Branféré ensures that your data is processed in complete security and confidentiality, including when certain operations are carried out by subcontractors. To this end, appropriate technical and organisational measures are put in place to prevent the loss, misuse, alteration and deletion of your personal data. These measures are adapted according to the level of sensitivity of the data processed and the level of risk presented by the processing or its implementation.

CHANGES TO THE DATA PROTECTION POLICY

This Personal Data Protection Policy may change from time to time.

Website Editor

Legal company name: Parc de Branféré

Headquarters : Parc animalier et botanique de Branféré à Branféré – 56190 LE GUERNO

Phone : 02 97 42 94 66

Email : contact@branfere.com

SIREN NUMBER: 877 380 394

SIRET: 87738039400016

VAT number: FR22877380394

NAF code: Management of botanical and zoological gardens and nature reserves (9104Z)

Credits

Editorial manager: Parc animalier et botanique de Branféré

Illustrators: Senga La Rouge, Olivier Charpentier, Joëlle Jollivet

Photo credits: L. Rannou

Applicable law

The use of this website is governed by French law to the exclusion of any other legislation.